samaritans is an emotional support service that is available 24 hours a day. The volunteer's task is to listen to anyone without judgment. It is not necessary to have formal qualifications or previous experience, just a natural ability to listen to what people have to say about their feelings.
The volunteer must be over 18 and has to question gently, encouraging people to talk about their lives and sentiments, respectiing their own time and space.It is essential to offer confidential emotional support and try to uunderstand people's feelings.
there is a training session to teach the volunteers about active listening. This course usually takes place over the weekend or inthe evenings. There are many practical during the course and also group discussions with former volunteers when answering the phone calls or e-mails.
The shift hours are typically organized from three to four hours a week, with one overnight shift a month
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