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7) essa questão vai de sua opinião mas em resumo eu acho que
i believe that the empathy map is about understanding someone else's feelings and emotions identifying with another person or the situation they are experiencing
understand their problems, their difficulties and their emotions. thinking about what they hear, what they say, what they see, what they think and feel, and their attitude, what to say and do in these situations
3)
1) I think that the image is about some senses of the person being exposed, seeing, hearing
feelings, feel and think
actions, say and do
2) In my point of view empathy is going through everything a person is going through, feeling, seeing, listening.
3) According to the dictionary Empathy means the psychological capacity to feel what someone else would feel if they were in the same situation that they experienced.