Question

Executive Phone Skills for Business

Entrepreneurs by their nature spend a lot of time talking: talking to clients, talking to new prospects, talking to vendors and talking to friends about how long their work day is. A large portion of your conversational time will be spent on the phone, and most of it will be with people that you don't know. Proper telephone etiquette is crucial to good business communication.

Cold Calling

When making phone calls to drive new business for your company, your goal should always be to make the phone call itself a valuable experience for the person you are calling. If your sales prospect is not interested in talking, do not try to keep him on the phone; instead, take 10 seconds to ask if you may email or snail mail information to him, so he can read it at his own leisure. Only after your prospect is interested, should you attempt to relax into a phone call of any length.

Prospects: clientes potenciais

Cold calling: prática de telefonar ou visitar alguém que não se conhece para vender algo
To snail: enviar por correspondência comum



A recomendação presente nesta norma de conduta, sobre o uso adequado das chamadas telefônicas por empreendedores, revela que a comunicação empresarial
Escolha uma opção:

a.
é mais eficaz mediante um telefonema.

b.
não tem mais espaço para a correspondência tradicional.

c.
ainda necessita do e-mail ou do correio tradicional.

d.
jamais deve durar mais do que 10 segundos.

e.
sempre permite tranquilidade ao gestor quando é feita por telefone.

Answer 1

Alternativa c. ainda necessita do e-mail ou do correio tradicional.