Question

Complete the conversation with the words/expressions given:

take a message - speaking - holding - Would you please tell - put you through - busy -
I'd like to speak to

A: Good morning. Donald __________. How can I help you?
B: Good morning. ____________ Mr. Fillinson.
A: May I ask who's calling, please?
B: This is Quincy Sullivan speaking.
A: Just a moment, please. I'll just __________. ... Thank you for __________ , Mrs. Sullivan. I'm afraid the line is _________ at the moment. Can I ____________ ?
B: __________ Mr. Fillinson that I called?
A: Certainly, Mrs. Sullivan.

Answer 1

Resposta:

A: Good morning, Donald speaking. How can I help you?

B: Good morning. I'd like to speak to Mr. Fillinson.

...

A: Just a moment, please. I'll just put you through.

Thank you for holding. Mrs. Sullivan, I'm afraid the line is busy at the moment. Can I take a message?

B: Would you please tell Mr. Fillinson that I called?

A: Certainly, Mrs. Sullivan.