Question

1 - At the hotel: fill in the dialogue with the expressions used by the hotel receptionist and the guest. Use

the sentences in the boxes.

Receptionist: Good evening. ________________________________?

Guest: Have you got any rooms?

Receptionist: ________________________________? Single, double or twin?

Guest: Double please with a shower, if possible.

Receptionist: Certainly, sir. We have a very nice room on the third floor with a lovely view of

the mountains. ________________________________?

Guest: Just two nights. How much is the room?

Receptionist: ________________________________ including breakfast.

Guest: That’s fine. Would it be possible to have an evening meal as well?

Receptionist: Yes, sir we have a small restaurant for the clients.

Guest: Is it possible to have dinner this evening?

Receptionist: Certainly, sir. Here’s your key, that’s room 319. ___________________________

_____?

Guest: Here you are.

Receptionist: Thank you, sir. I’ll just call the porter to help you up with your bags. Have a nice

stay.

Guest: Thank you. The next morning at breakfast

Waitress: Good morning. ________________________________?

Guest: Yes, we are. Could we have scrambled eggs with country ham, toast and

jam, please?

Waitress: Certainly, Sir. ________________________________?

Guest: Hot chocolate for my wife and a coffee for me, please.

Waitress: Black or white?

Guest: White, please.

A few minutes later.

Waitress: ________________________________. Just let me know if you need anything

else.

Guest: Thank you.

Later on.

Guest: Excuse me, ________________________________?

Waitress: Certainly, Sir. Anything else?

Guest: No, that’s fine. Thank you. 2 - Write a dialogue at the hotel reception. Use the expressions from the previous exercise. Follow the

guidelines.

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Answer 1

Receptionist: Good evening. Can l help you?                                              Guest: have you any rooms?

Receptionist: What kind of room would you like? Single,double or twin?                                                                           Gest: Double please with a shower,if possible.                                Receptionist: Certainly, sir . we have a very nice room on the third floor with a lovely view of the mountains. how long will you be staying?                           Guest: Just two nights. how much is the room?                                     Receptionist: It's E42 per ninght including breakfast.                                      Guest: that's fine. would it be possible to have an evening meal as well?                  Receptionist: Yes, sir we have a small restaurant for the clients.                      Guest: Is it possible to have dinner this evening?                                            Receptionist: Certainly, sir . here's your key, that's rom 319. could l have your credit card, please?

Guest: Here you are .                                                                       Receptionist: Thank you, sir . l'll just call the porter to help you up with your bags. have a nice stay.                                                                               Guest: Thank you

Answer 2

Receptionist: Good evening. Can I help you?

Guest: Have you got any rooms?

Receptionist: What kind of room would you like? Single, double or twins.

Guest: Double please with a shower, if possible.

Receptionist: Certainly, sir. We have A very nice room on the third floor with a lovely view of the mountain. How long will you be staying?

Guest: Just two nights. How much is the room?

Receptionist: It’s E42 per night, including breakfast.

Guest: That’s fine. Would it be possible to have an evening meal as well?

Receptionist: Yes, sir, we have a small restaurant for the clients.

Guest: Is it possible to have dinner this evening?

Receptionist: Certainly, sir. Here’s your key, that’s room 319. Could I have your credit card, please?

Guest: Here you are.

Receptionist: Thank you, sir. I’ll just call the porter to help you up with

your bags. Have a nice stay.

Guest: Thank you.

The next morning at breakfast

Waitress: Good morning. Are you ready to order?

Guest: Yes, we are. Could we have scrambled eggs with country ham, toast and jam, please?

Waitress: Certainly, Sir. What would you like to drink?

Guest: Hot chocolate for my wife and a coffee for me, please.

Waitress: Black or white?

Guest: White, please.

A few minutes later.

Waitress: Here you are, sir. Just let me know if you need anything else.

Guest: Thank you.

Later on.

Guest: Excuse me, could i have home more coffee, please?

Waitress: Certainly, Sir. Anything else?

Guest: No, that’s fine. Thank you.